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Privacy Policy

Privacy Policy

Last updated: 2 August 2026

Introduction

Telco Management Pty Ltd (ABN 49 604 162 343) operates telcomanagement.com.au. We respect your privacy and are committed to being transparent about how we handle information when you visit our website.

This Privacy Policy explains what information we collect, how we collect it, why we use it, and your rights in relation to that information. Although our annual turnover is under $3 million AUD and the Privacy Act 1988 (Cth) does not formally apply to our business, we maintain this policy to demonstrate accountability and build trust with the Australian businesses we serve.

By using our website, you acknowledge that you have read and understood this policy. If you do not agree with any aspect of this policy, please discontinue use of the site.

What Information We Collect

We collect limited information, broadly categorised as follows:

  • Website analytics data: We use Google Analytics 4 (Measurement ID: G-HCB2CNNYJ3) to understand how visitors interact with our site. This includes anonymised data such as pages visited, time on page, device type, browser type, and approximate geographic location (city-level). IP addresses are anonymised before storage.
  • Cookies and tracking identifiers: Small text files placed on your device to support site functionality and analytics. See the Cookies and Tracking section below for detail.
  • LinkedIn Insight Tag data: We use the LinkedIn Insight Tag to measure the effectiveness of our LinkedIn advertising. This collects encrypted IP addresses, timestamp, page events, and LinkedIn cookie data. See the Third-Party Services section for more information.
  • Lead capture form data: When you interact with our exit-intent lead capture form or contact forms, we collect the information you voluntarily provide, which may include your email address, company name, phone number, and any message you submit.
  • Contact form submissions: Information you send via our contact or health-check enquiry forms, including your name, contact details, and the content of your message.

We do not collect sensitive information (as defined under Australian law) through this website.

How We Collect Information

We collect information in three ways:

  • Directly from you: when you complete a form, send us an email, or interact with on-site features such as our exit-intent lead capture form.
  • Automatically via technology: when you visit our site, cookies, analytics scripts, and the LinkedIn Insight Tag automatically collect technical and usage data.
  • From third-party services: aggregated or technical data provided by analytics and advertising platforms (for example, Google and LinkedIn) that process data on our behalf.

How We Use Information

We use the information we collect for the following purposes:

  • Site improvement: to understand which pages are most useful, identify technical issues, and improve the user experience.
  • Marketing analytics: to evaluate the performance of our digital marketing channels, including LinkedIn advertising, and to allocate our marketing budget effectively.
  • Lead follow-up: to respond to enquiries submitted via our contact forms or lead capture forms, and to assess whether our services may suit your business needs.
  • Service delivery: where you become a client, to provide telecommunications expense management services and related support.

We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or similarly significant effects.

Direct Marketing

From time to time, we may send marketing communications about Telco Management services, including telco cost management, Telco Health Checks, and related service updates. We only send these communications when you have expressly opted in by ticking the marketing consent checkbox on one of our lead or contact forms.

If you opt in, we record the time of consent, the privacy policy version that was in effect, and the form you used, so that you have a clear record of your consent. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any marketing email we send, or by contacting us at info@telcomanagement.com.au.

Opting out of direct marketing does not affect our ability to respond to your enquiry or provide the services you have requested.

Cookies and Tracking

Cookies are small text files stored on your device when you visit a website. We use both essential and non-essential cookies.

Essential cookies

These cookies are necessary for the website to function and cannot be disabled. They support basic navigation, form security, and session management. They are typically session-based and expire when you close your browser.

Non-essential cookies

These cookies require your consent. They include:

  • Google Analytics 4: tracks anonymised visitor behaviour to help us improve the site. GA4 cookies typically persist for up to 2 years, though the exact duration depends on your browser settings and Google's data retention policies.
  • LinkedIn Insight Tag: measures the performance of LinkedIn advertising and supports remarketing. LinkedIn cookies generally persist for up to 6 months.
  • Session storage / localStorage: we store your cookie consent preference in your browser's localStorage so that we remember your choice across visits. This remains until you clear your browser data.

Withdrawing consent

You can withdraw or modify your cookie consent at any time by clicking Cookie Settings in the footer of any page, or by clearing cookies and localStorage data through your browser settings. Withdrawing consent will disable non-essential analytics and advertising scripts from running on future page loads.

Third-Party Services

We rely on the following third-party services to operate our website and marketing:

These third parties process data under their own privacy policies and may transfer data outside Australia (for example, to the United States or Ireland). We do not control their data practices and encourage you to review their policies directly.

Data Storage and Security

Data collected through our website is stored securely using industry-standard measures:

  • Our website is served over HTTPS with TLS encryption.
  • Analytics data is held within Google's secure infrastructure.
  • Form submission data is stored within the secure environments of our form-processing providers and, where relevant, in our internal systems protected by access controls.

While we take reasonable steps to protect your information, no method of internet transmission or electronic storage is completely secure. We encourage you to use discretion when submitting information online.

Your Rights

Even though the Privacy Act 1988 does not formally apply to our business given our turnover, we honour the following rights as a matter of good practice:

  • Access: you may request a copy of the personal information we hold about you.
  • Correction: you may request that we correct inaccurate or outdated information.
  • Deletion: you may request that we delete your personal information, subject to any legal or operational requirements that require us to retain it.
  • Complaint: if you are concerned about how we have handled your information, please contact us using the details below and we will respond within a reasonable timeframe.

To exercise any of these rights, contact us at info@telcomanagement.com.au.

Data Retention

We retain information only for as long as necessary for the purposes outlined in this policy:

  • Analytics data: retained in accordance with Google's default retention settings (typically 2 months to 14 months, depending on configuration). We do not maintain separate long-term copies of raw analytics data.
  • Form submissions and lead data: retained for up to 3 years from the date of submission, or until you request deletion, unless a longer retention period is required for legal, accounting, or operational reasons.
  • Cookies: essential session cookies expire when you close your browser; non-essential cookies expire per the schedules noted in the Cookies and Tracking section above.

Children's Privacy

Our website and services are directed at Australian businesses and business decision-makers. We do not knowingly collect personal information from children under the age of 16. If you believe we have inadvertently collected information from a child, please contact us immediately at info@telcomanagement.com.au and we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the website after any changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of information, please contact us:

We aim to respond to all privacy-related enquiries within 10 business days.

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